Customer engagement is no longer a “nice-to-have” for Shopify merchants—it’s a necessity. The more engaged your visitors are, the more likely they are to make a purchase, return, and recommend your store to others. Fortunately, the Shopify App Store is packed with tools that help merchants spark interaction, loyalty, and repeat business.
In this guide, we’ll cover 9 essential Shopify apps for boosting customer engagement in 2025, curated by the experts at VT Labs—a Shopify web development company known for building high-performing eCommerce solutions.
1. Klaviyo – Email & SMS Marketing
Klaviyo allows you to send personalized emails and SMS campaigns based on customer behavior, purchases, and preferences.
Why it drives engagement: Timely, relevant messages keep customers coming back and increase lifetime value.
2. Gorgias – Helpdesk & Customer Support
Gorgias centralizes customer service across chat, email, Facebook, and Instagram, giving fast, personalized support.
Engagement booster: Quick responses = happier, more loyal customers.
3. Stamped.io – Reviews & UGC
Stamped helps you collect and showcase customer reviews, star ratings, and photo submissions, all of which build trust and invite interaction.
Why it works: Social proof boosts confidence and encourages buyers to engage with your brand story.
4. LoyaltyLion – Loyalty & Rewards Program
This app helps merchants create customized rewards programs, referral incentives, and VIP tiers.
Why it matters: Loyal customers spend more and are more likely to refer others.
5. Yotpo – SMS, Reviews, and Loyalty
Yotpo is an all-in-one engagement suite offering SMS marketing, review collection, and loyalty tools under one roof.
Value add: Keeps customers involved post-purchase, nurturing long-term relationships.
6. Tidio – Live Chat + AI Automation
Tidio’s live chat and chatbot features help merchants engage with customers in real time, solve problems, and guide purchases.
Why it’s powerful: Engaged customers are less likely to abandon carts.
7. PushOwl – Web Push Notifications
PushOwl helps you re-engage customers with targeted push notifications for abandoned carts, promotions, and product updates.
Why it works: Real-time updates recapture attention even after they leave your site.
8. Quizify – Product Recommendation Quiz
Quizify lets you create interactive product quizzes to guide shoppers to the perfect product.
Why it engages: Interactive tools create a personalized experience that boosts both engagement and conversions.
9. Postscript – SMS Marketing for Shopify
Postscript is a Shopify-native SMS tool that sends personalized messages, reminders, and limited-time offers to your customers.
Engagement driver: SMS has an open rate of 98%—the most direct way to stay top-of-mind.
Final Thoughts
Customer engagement is the secret ingredient behind higher conversions, stronger brand loyalty, and better long-term growth. These Shopify apps help you build deeper, more meaningful connections with your audience—without adding complexity to your workflow.
Looking to implement these tools or build something custom? Talk to Shopify custom development experts at VT Labs and turn your engagement strategy into real, measurable results.